Complaints Specialist
Our partner is looking for a Complaints Specialist to join its teams. This international company is well known for its pharmaceutical products.
Your responsibilities?
- Carrying out, documenting and reviewing the complaints, including evaluating the possible impact on the patients and providing an answer to the hospital / care provider / patient.
- Guaranteeing the correct balance statement by investigation level per type of complaint. It is important to be able to differentiate between product-related complaints that are specific to the product and process-related complaints, which can be caused during our production process and thereby rationalize the appropriate level of research.
- Monitoring and follow-up of the trending of complaints on a daily, monthly, quarterly and annual basis. By using the necessary statistical tools and mapping the complaint ratio. Based on this, an evaluation is made of the need to start up additional actions with the intention of reducing the complaint ratio.
- In the case of process-related complaints, act as a facilitator between the involved departments, work with experts from production, product support and other departments and lead the cross-departmental meetings on this and guarantee that the investigation is conclusive.
- Ensure notification to higher management regarding significant quality issues and complaints and corrective & preventive actions taken.
- Ensure complaint management in a timely manner and in accordance with PQS, GMP and relevant medical device and combination products requirements.
- Respect the PGS vision, mission, values and leadership behaviors in order to realize the PGS objectives related to quality, GMP, customer satisfaction, right first time.
Let's talk about you!
- Strong written communication skills: for technical reports
- Analytical skills (data analysis)
- Persuasiveness: you can bring different parties together to arrive at the best possible solution
- Good time management and prioritizations skills
- Team player
- Proven problem solving abilities
- Talen (Languages): fluent in Dutch and English
Our offer?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way.
