Complaint and Escalation Management Quality Lead

  • Location: Braine l'Alleud
  • Job #27128

Complaint and Escalation Management Quality Lead

Contracting – Brabant Wallon

Your responsibilities:
Corporate Escalation Process:

  • Take ownership as GMP Corporate Process Owner (CPO) of the Escalation Management Process.
  • Owns the Global documentation and training in English linked to the process and associated processes.
  • Build strong, collaborative relationships with the network of the company key stakeholders in relation with the identified process to:
  • Maintain and establish communication plans on changes and improvements
  • Promote Best Practices throughout the company
  • Coach Entity Process Owners by providing expert advice and support
  • Drive an active feedback culture within the organization
  • Collaborate with EPOs in an effective and efficient way to create/improve the process
  • Collaborate with the GMP QMS Lead to plan and manage changes linked to the process.
  • Ensure change management across the organization, for any changes implemented on systems or process.
  • Maintain and further develop a governance model and process which fosters continuous process improvement and key indicator-based performance monitoring of the process.
  • Perform the Quality System Monitoring Report used in the Management Review Process.
  • Ensure the process is in compliance with authority regulations, leveraging the Regulatory Intelligence Network in the company and industry benchmarking.
  • Ensure constant inspection readiness on procedural documents, trainings and inspection packages owned by the CPO (accuracy, completeness, etc).
  • Collaborate with global auditing & compliance, to align auditor expectations & potential preparation on process specific topics for internal/external audits.
  • Manage deviations, CAPAs, audit responses, including eQMS system transactions.

Complaints Management Process:

  • Serve as back-up to the GMP Corporate Complaints Management Process Owner (CPO).
  • Serve as subject matter expert for the Corporate Complaint process, updating procedural documentation and associated training.
  • Manage deviations, CAPAs and audit/inspection remediation, as required.
  • Identifies and leads efficiency and improvement initiatives.
  • Generates KPI metric data and completes data analytics in support of process performance and improvement.
  • Work in accordance with HSE and Corporate policy requirements and drive personal training and development activities to meet the needs of business and professional career development.

Your profile:

  • Master’s degree in a science-related field.
  • Expert knowledge of applicable regulations, quality principles, business processes, and techniques.
  • Minimum 10 years in pharmaceutical/biologics industry in Quality Assurance, including Biopharmaceuticals/Advanced Therapies.
  • Strong operational GMP experience, including leading investigations (root cause analysis, CAPA) and applying regulations to compliance scenarios.
  • Expertise in Drug Substance and/or Drug Product manufacturing, packaging, and labelling.
  • Knowledge of Combination Product and Device QMS and regulatory requirements preferred.
  • In-depth understanding of Health Authority compliance expectations for reporting quality-related issues (GMP, Clinical).
  • Ability to lead investigations, identify root causes, and define CAPAs.
  • Proficient in Excel, data analytics, and eQMS tools for deviations, CAPAs, audits, and KPI reporting.
  • Fluent in English and French.

Our offer ?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

Vendor Quality Lead & QP

  • Location: Braine-l'Alleud
  • Job #26956

Vendor Quality Lead – QP
Contracting – Walloon Brabant

Our partner is currently looking for a Vendor Quality Lead to join its team. This international company is well-known for its pharmaceuticals. 

What are your responsibilities?
In this position, you will support the Qualified Person (QP) in relation to all batch release activity for Global products produced by third parties, primarily performing QA review of batch documents, issue of batch certificates, and transactional release activities.

Vendor Quality Lead (VQL) related accountabilities:

  • Be the central QA point of contact for the organization for investigations/deviations/ out of-specifications/ audit observations associated with the assigned vendors.
  • Perform the QA review of deviation notifications, retrieve and collect supportive information from involved stakeholders allow assessment.
  • Manage the key performance indicators (metrics) for key operational QA activities and services associated with the vendors in the defined described tracking tools and track the vendor’s performance.
  • Ensure all Quality agreements are in place and take ownership of agreements for the vendors. Maintain Quality Agreement with the vendors up to date and perform periodic reviews and update of the agreement in close collaboration with the product CMC Quality Leads and the vendors.
  • When applicable, be sure that the Annual Product Stability Program is rolled-out and executed at the vendor in accordance with the internal Stability Program
  • Ensure the Product Quality Reviews (PQR) are completed by the vendors in a timely manner and as needed, are reviewed within the requested time period. Ensure that this review is documented and made available in the internal Controlled Documents System.
  • Participate as QA representative to the recurrent vendor meetings, present issues and resolutions, and drive vendor quality performance through these meetings.
  • Quality Complaints: Be the contact person for the follow-up with vendors for the manufacturing investigation part. When applicable, ensure that initial receipt, logging of quality complaints into the Complaint System and provision of responses to the complainant are professionally coordinated and managed.
  • Provide expert QA advice, support and management for technical operational QA and general QA matters associated with the vendors.
  • Work closely with Corporate QA teams, Technical Operation Teams, Business stakeholders and Affiliates in an effective and efficient way.
  • Cover the entire product life cycle from initial commercialization including Technology Transfer/Knowledge transfer, commercial (key raw materials to distribution), product improvements to phase out for the assigned vendors.
  • Owner of the QA plans and product resource and capacity overview for activities associated with the assigned vendors.

Qualified Person related accountabilities:

  • Support the QP in relation to all batch release activity, primarily performing QA review of batch documents.
  • Issue batch certificates for product release and distribution
  • Perform in SAP the transactional product release and maintenance of batch release register
  • Liaise with Vendor Team(s) and CMO’s where applicable on resolution of issues relating to document errors to support release.
  • Act as QA contact (in conjunction with site QP) and deputize on behalf of QP where appropriate for product related quality issues and associated communications.
  • Act as a contact with other departments and Affiliates to support the drug product /Finished goods release process and supply of post release documents.
  • Maintain and report Metrics relating to batch release activities.
  • Support Global Regulatory Affairs and CMC Quality Leads for submission document requests
  • Coordinate legalization/notarization of documents as needed

Who are you?

  • Eligibility as a Qualified Person in EU
  • Must be knowledgeable in several areas of the global pharmaceutical industry, including the interpretation and practical application of applicable regulations.
  • Has good background knowledge of the pharmaceutical industry from a business and technical perspective.
  • Must be able to act in most circumstances without direct supervision and handle complex / difficult situations. Output from actions will most likely impact activities across several departments.
  • Must be able to effectively interact with and influence senior internal and external personnel on many aspects of project and product related matters.
  • Be capable of leading and motivating teams and demonstrate professional maturity in difficult situations.

Our offer?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way.

Quality system contractor

  • Location: Braine l'Alleud
  • Job #26926

Quality System Contractor
Brabant Wallon – Contracting

What are your responsibilities?

  • Support and prepare for regulatory inspections and audits.
  • Lead or assist in Quality Council and Risk Management Committee activities.
  • Develop and maintain internal audit and self-inspection programs.
  • Structure and align local documentation with global standards.
  • Implement and lead local Quality System Reviews.
  • Promote quality culture and regulatory awareness among staff.
  • Act as a mentor/coach for quality and regulatory requirements.
  • Benchmark industry trends and support local/global quality initiatives.

Who are you?

  • Minimum 8–10 years of experience required in pharmaceutical quality systems.
  • Pharmaceutical industry experience.
  • Demonstrated experience in quality systems and compliance.
  • Experience in audits and inspections.
  • Ability to work autonomously and proactively.
  • Fluent in French and English.
  • Strong interpersonal skills; not afraid to reach out and follow up with colleagues.

Nice to have:

  • Experience with biological drug substance (business and/or quality).
  • Agility to handle unpredictable changes and a stressful environment.
  • Experience collaborating and influencing across departments.
  • Additional certifications in quality or regulatory affairs. 

Our offer?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We invite you to apply!

Analytical Scientist

  • Location: Braine l'Alleud
  • Job #26914

Analytical Scientist

Contracting – Brabant Wallon

Your responsibilities:

  • Work on projects involving polymers, peptides, small molecules, and biomolecules.
  • Identify unknown impurities from production samples.
  • Develop analytical methods (high-resolution LCMS).
  • Participate in weekly project meetings.
  • Independently manage planning and lab work.
  • Prepare samples, process data, write reports, and present results.
  • Collaborate with the team to share instruments and knowledge.

Your profile:

  • Experience in mass spectrometry (high-resolution LCMS).
  • Skills in analytical method development.
  • Autonomous work style and ability to manage own schedule.
  • Good English proficiency (for meetings and international interactions).
  • Understanding and respect for GMP rules.
  • Ability to interpret complex spectra, especially for polymers and biomolecules.

    Nice to Have:

  • Experience with polymers and large molecules.
  • Knowledge of biomolecules (proteins, antibodies).
  • Experience in a GMP environment.
  • Willingness to collaborate and support teammates.
  • Familiarity with various mass spectrometry instruments.

Our offer ?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

Scientist, Injectable Drug Product Process Development

  • Location: Braine l'Alleud
  • Job #26751

Scientist, Injectable Drug Product Process Development

Walloon Brabant – Contracting

Major Responsibilities

  • Design and execution of lab studies in relation to drug product development activities, capture and analyze data and author related documentation (write-ups, protocols, reports (e.g. filter selection and sizing, target fill volume assessment, compatibility assessments, clinical blinding, etc.) ;
  • Capture and analyze critical manufacturing process data for process understanding and process characterization ;
  • Perform process risk assessments ;
  • Design DP processes for sterile injectable drug products in liquid or lyophilized powder form, in vials, pre-filled syringes or as combination products) ;
  • Define the investigational medicine product preparation process in clinical trials ;
  • Provide support to ensure timely manufacture of stability and clinical DP batches ;
  • Provide support to process performance qualification/validation Ensure products are manufactured in accordance with the client's quality system, cGMP and latest regulatory requirements ;
  • Provide support in the completion of the relevant sections of the CMC regulatory submissions and regulatory briefing documents and response to questions from authorities ;
  • Provide support in investigations of deviations and complaints related to DP quality ;
  • Support knowledge transfer from late phase development to commercial for validated DP processes ;
  • Contribute to develop the ways of working in the department.

Profile

  • Bachelor's Degree ;
  • 2–3 years of experience in manufacturing or production support ;
  • Knowledge of fill & finish processes (even indirect) ;
  • Ability to work independently after a few months ;
  • Scientific critical thinking ;
  • Clear and transparent communication ;
  • Motivation and energy ;
  • Fluent English (documents, meetings, interactions) ;
  • Scientist grade.

Nice to Have:

  • Experience with syringes or injectable liquids ;
  • Experience working with CMOs ;
  • Understanding of fill & finish steps and their impact on the product ;
  • Ability to translate needs into lab language/protocols ;
  • Experience writing scientific reports.

Our Offer

Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

Automation & SCADA Engineer – Aveva

  • Location: Braine l'Alleud
  • Job #26748

Automation & SCADA Engineer – Aveva

Walloon Brabant – Contracting

Major Responsabilities

  • Develop and maintain automation documentation and software for all assets lifecycle ;
  • Attend to workshops to ensure alignment with the different companies and disciplines ;
  • Participate to the overall automation strategy ;
  • Follow ‘up Automation Integrator and Vendor Packages during development and execution ;
  • Put in place strong collaboration with manufacturing entities to deliver strong support and expertise ;
  • Verify Automation Integrators deliverables and anticipate any cost increase ;
  • Attend to FAT / SAT / commissioning / Validation ;
  • Ensure automation deliverables follow GMP and HSE regulations ;
  • Proactively report and manage risks ;
  • Review verification protocols ;
  • Be part for 24/7 guard support in hybrid model with Automation Integrators (L1/L2) ;
  • Organize operator training ;
  • Perform handover to operation and support team ;
  • Manage punch list related to its packages / buildings.

Profil

  • Master's Degree
  • 5 years in Engineering projects in Process Automation
  • Proven involvement in significant engineering projects, including risk/mitigation management ;
  • Good level of French and English ;
  • Strong knowledge of AVEVA System Platform (SP), OMI and RM with hands-on experience in troubleshooting and production support ;
  • Strong knowledge of SSMS (SQL Server Management Studio) for troubleshooting, running queries to extract and analyze data for investigations ;
  • Basic knowledge of SSRS (SQL Server Reporting Services) applied to designing, maintaining and troubleshootings generation of reports for operational needs ;
  • Basic knowledge of Aler AMS application with experience in configuring and monitoring the system for production support ;
  • Strong knowledge in design, execution and C&V ;
  • Ability to translate and present expert concerns to facilitate decision ;
  • Ability to work in highly dynamic environment and to handle challenging situations ;
  • High communication skills (leadership, negotiation, change management, facilitation) ;
  • Able to reach team decision and high sense of responsibility ;
  • Ability to challenge and argument ;
  • Ready to travel a limited period of time ;

Nice to Have:

  • IT knowledge (network, PC management) ;
  • Ability to communicate with IT ;
  • Pharma experience ;
  • Awareness of quality/regulatory requirements.

Our Offer

Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

Process equipment procurement manager

  • Location: Braine-l'Alleud
  • Job #26675

Process equipment procurement manager

Contracting – Brabant Wallon

Your responsibilities:

  • Perform procurement activities:
  • Assist to Kick-off meetings, prepare and present sourcing approach.
  • Lead/participate/coordinate Procurement Packages activities in collaboration with Project team.
  • Handle full RFI / RFQ processes as appropriate as per Procurement Plan.
  • Organize presentation of offers and perform commercial analysis of bids (Total Value of Ownership optimization, business cases comparison).
  • In collaboration with the legal department, set up contractual agreements ensuring appropriate company protection (risk analysis – KPI setting).
  • Negotiate terms & conditions with suppliers.
  • Decide on vendor shortlist for negotiation, prepare and communicate award decision.
  • Consider sustainability criteria to ensure that the products and services purchased have the lowest environmental (during their entire life cycle) and most positive social (child labor provision, occupational health and safety, regulatory compliance) impact.
  • Communicate progress and prepare appropriate reports as needed by Project leads, Owner’s Rep, etc.
  • Manage Contract Execution (if required by the project)
  • Manage suppliers contractual and commercial relationship to meet main project drivers and secure project quality, the budget and the schedule by:
  • Supporting the project team as soon as potential issues arise and entering proactively into discussions with key partners.
  • Following up and negotiating changes of scope, including contract amendments.
  • Reporting on a weekly basis procurement status to the Project Manager and Engineering Lead.
  • Preparing and leading regular governance calls with the main suppliers.
  • Approving contractual milestones payment release.
  • Handling provisional acceptance and close out of accounts with suppliers.
  • Ensure consistency and adequacy of documents such as Performance Bonds, Bank guarantees, Invoices, confidentiality agreements.
  • Report packages status to the company Category Lead and to Project Management, as required, highlighting progress and areas of concern.
  • Track savings versus set targets and complies with reporting guidelines.
  • Comply with the company and project strategy, procedures, guidelines and software usage.

Your profile:

  • Minimum 3 years required
  • Experience in procurement and contract negotiation
  • Proven success in CAPEX projects (up to €50M) – Process EQUIPMENT.
  • Bachelor's degree minimum
  • Strong communication and stakeholder management skills
  • Ability to deploy standard processes and solve problems
  • Comfortable in technical and industrial environments
  • Fluent in both French and English
  • Nice to Have : Experience in Pharma industry
     

Our offer ?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

 

Development Analyst

  • Location: Braine l'Alleud
  • Job #26561

Development Analyst

Contracting – Brabant Wallon

Your responsibilities:

  • Laboratory work and writing of methods and protocols.
  • Use of analytical techniques: chromatography (size exclusion, reverse phase, affinity, ion exchange, HILIC, HIC), capillary electrophoresis (CGE, CzE, iCE, MauriCE).
  • Collaboration with the team for theoretical and practical training.
  • Communication with the company contact point, planning, and technical experts.
  • Development, validation, and transfer of methods.
  • Design of experiments.
  • Autonomous management of laboratory activities related to method development, validation, and transfer.
  • Contribution to release and stability testing according to project needs.
  • Preparation, review, and approval of documentation (procedures, protocols, reports).
  • Analysis and verification of results.
  • Presentation and discussion of results in project team meetings.
  • Compliance with GMP/HSE rules and regulatory requirements according to product development phases.

Your profile:

  • 3-5 years of experience in the pharmaceutical industry.
  • Good knowledge of protein chemistry.
  • Expertise in at least one analytical technique (chromatography or capillary electrophoresis).
  • Knowledge of Empower software.
  • Written and spoken French, written English.
  • Understanding of the principles behind the methods (not just execution).
  • Expertise in analytical method development and validation.
  • Ability to author and review comprehensive and accurate procedures, protocols, and reports.

Nice to Have:

  • Experience in biochemistry and separation of biological matrices.
  • Knowledge of separation techniques applied to proteins.
  • QC experience with understanding of methods.

Our offer:
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

Technology Transfer & Manufacturing Project Manager

  • Location: Braine l'Alleud
  • Job #26527

Technical Assistant & Project Manager

Contracting – Brabant Wallon

Your responsibilities:

  • Execute technology transfer and upscale projects, in close collaboration with the company cross-functional teams (MSAT, External Manufacturing, Industrial & Analytical Leads, Quality, Regulatory etc.) and CMO.
  • Depending on the type of project, act as project manager or project team member.
  • Review and approve all project documentation (protocols, reports, risk assessments, forms,…)
  • Regularly track the project’s progress (timing, activities, resources, costs) against the plan and adjust as needed
  • Collaborate with the Quality team to ensure product quality and consistency, and manage deviations and change controls
  • Ensure manufacturing processes comply with regulatory requirements and industry standards
  • Edit CPV reports for the company products manufactured at the CMO and tested by the company
  • Participate in projects (upscale, technology transfer): assist to internal and external meetings, review/approve project documentation, manage deviations and change controls, report project progress internally
  • Provide the technical expertise to support the company’s CMO to ensure effective processes
  • Implement project management best practices throughout the project

Your profile:

  • Master’s degree in engineering, Pharmaceutical Sciences, or a related field.
  • Minimum of 5 years of experience in pharmaceutical manufacturing processes.
  • Technical and industrial expertise in sterile pharmaceutical products.
  • Experience in managing technology transfers.
  • Experience with compliance in a GMP environment.
  • Experience in project management
  • Fluent in French & English (written and spoken)
  • Subject matter expert in technical / manufacturing aspects related to sterile DP compounding and filling activities

Our offer:
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We kindly invite you to apply or send me your CV, [email protected]

 

External Operations Quality Partner

  • Location: Braine-l'Alleud
  • Job #26442

External Operations Quality Partner 
Brabant Wallon – Contracting 
What are your responsibilities?

  • Batch record review and administrative support (e.g., updating CoC, handling deviations, complaints, temperature excursions).

  • Provide timely and efficient GMP/GDP IMP Release function to all relevant internal project activities related to the development of the pipeline projects

  • Support compliance with all relevant and appropriate regulations and guidelines, such as those relating to GMP/GDP, health and safety, etc..

  • Support the systems and processes in place for the appropriate documentation of internal development activities and to maintain them in a manner compliant with regulatory and corporate requirements.

  • Ensure the Clinical Supply Quality activities are consistent across the range of different environments and teams supported (Vendors / Suppliers / in house).

  • Proactively support the activities of Clinical supply for relevant manufacturing quality systems (deviation close out / Change management / complaints / quality improvement).

  • Identify and facilitate resolution of technical and manufacturing quality issues that may impact the quality of the CMC sections of regulatory submissions.

  • Provide support in the evaluation of Temperature excursions for IMP.

  • Management of Quality Complaints of IMP.

  • Ensure active participation in the selection, evaluation, approval and maintenance of Vendors for IMP activities, including leadership or support to conduct appropriate audits.

  • Oversight of Distribution activities (deviations, Business Review Meetings, assessments, etc…)

  • Ensure CMO (packaging and distribution vendors) quality documentation is accurate and up-to-date, by editing and reviewing quality agreements

  • Contribute the preparation of audits (internal/external, regulatory inspections)

  • Lead internal audits / Self-Inspections

Who are you?

  • 5 years’ experience in QA/compliance experience in pharmaceutical regulated environment

  • Good knowledge of cGMP and relevant regulatory requirements (e.g US, European, Japanese)

  • Strong experience in batch review.

  • Quality mindset with a pragmatic and proactive approach.

  • Fluent in English is a must and French is a nice to have.

  • Experience working with CMOs and vendors.

  • Familiarity with GMP and GDP standards.

  • Experience with quality systems (deviation management, complaints, change control)

  • Familiarity with clinical packaging environments (vs. commercial) is a plus

  • Certified auditor status is a plus.

Our offer?
Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You’re interested in this job? We invite you to apply!